All denial codes

CARC · CO group

CO-96

Non-covered charge(s)

Contractual obligation; provider write-off unless appealed

What it means
The service is excluded from the patient's benefit plan.
Likely cause
Behavioral health carve-out to a separate plan, or a service category the plan excludes outright.
How to fix it
Check whether behavioral health benefits are administered by a carve-out vendor and rebill there. Otherwise bill the patient per policy.
Revenue impact
Recoverable when a carve-out payer exists; otherwise patient responsibility.
  • non-covered
  • carve-out
  • benefits

Related codes

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