Insights

Notes from the reconciliation.

Short pieces on what we find in remittance data, written for practice owners rather than billers.

• PlatformsFebruary 18, 20267 min read

  Why your Headway claims get denied

  The four denial patterns that show up most often when a behavioral health practice bills through a platform, and what each one costs.

• Denial codesJanuary 29, 20266 min read

  CO-97 bundling denials explained

  CO-97 says a service was already paid inside another line. Sometimes that is correct. Often it is appealable. Here is how to tell.

• BenchmarksJanuary 8, 20268 min read

  Denial rate benchmarks 2026

  What a defensible first-pass denial rate looks like for a 2–15 clinician behavioral health group, and which denominator to use.